RETURN, REFUND & WARRANTY POLICY

Thank you for choosing our products. Please read the following terms and conditions carefully before making a purchase.

1. QUALITY CONTROL (QC)

• Every product undergoes a thorough Quality Control (QC) inspection and functional test before shipment.
• We ensure that all products are in proper working condition before leaving our warehouse.

2. UNBOXING VIDEO REQUIREMENT

To submit any claim, customers MUST provide a complete unboxing video with the following requirements:

• The recording must begin before opening the package.
• The package seal and shipping label must be clearly visible.
• The entire unboxing process must be recorded in one continuous take without any cuts, edits, or pauses.
• The condition of the product must be clearly shown during the recording.

Claims submitted without a valid unboxing video will not be accepted.

3. RETURN & REFUND POLICY

All purchases are considered final once the order has been completed.

We do not accept returns, exchanges, or refunds for:

• Change of mind
• Ordering the wrong model or specification
• Compatibility issues due to incorrect product selection

Returns or refunds will only be considered if:

• The wrong item was shipped by us.
• The product has a verified manufacturing defect covered under our warranty policy.

4. WARRANTY COVERAGE

• All electronic products are covered by a 1-Year Limited Warranty from the date of purchase.
• Exception: Moving components such as speakers are not covered under the 1-year warranty due to normal wear and usage characteristics.

The warranty covers manufacturing defects and internal hardware failures under normal operating conditions.

5. WARRANTY DOES NOT COVER

The warranty is void under any of the following circumstances:

• Damage caused by improper or incorrect installation.
• Incorrect wiring, reverse polarity, short circuits, or over-voltage.
• Damage resulting from misuse, abuse, modification, or unauthorized repair.
• Physical damage caused by impact, dropping, or accidents.
• Water or liquid damage.
• Burn marks or electrical overload.
• Broken or removed warranty seals.

Damage caused by improper installation is strictly excluded from warranty coverage.

6. WARRANTY CLAIM PROCEDURE

To request warranty service, customers must:

1. Contact our customer service before returning the product.
2. Provide the order number or proof of purchase.
3. Submit clear photos or videos showing the issue.
4. Follow the inspection instructions provided by our technical support team.

All returned products will be inspected before warranty approval. If the inspection determines that the damage is not covered under this policy, the warranty claim will be rejected.

7. SHIPPING COSTS

• Customers are responsible for the shipping cost when sending products for warranty inspection.
• Return shipping will be handled according to the warranty inspection result and our store policy.

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By completing a purchase, you acknowledge that you have read, understood, and agreed to this Return, Refund & Warranty Policy.